All returns must be accompanied by dead plant, original receipt, and original sales ticket.
On Trees and Shrubs: All woody outdoor trees and shrubs are guaranteed for one full year from date of purchase.
Perennials: Perennials are guaranteed until November 1st of purchase year.
* For dead plants, store credit will be issued for the amount paid. Cash/credit card refunds will not be given on dead plants. All store credits expire one year from date issued.
* Excludes: annuals, tropicals, houseplants, sod, herbs, chrysanthemums, purchases made using a store credit, purchases made using a contractor’s discount, and purchases made between December 1st and March 1st. Clearance sale items are not guaranteed. Purchases made with Loyalty Points are not guaranteed.
* Guarantees are non-transferable.
We are happy to accept returns of items in original, sellable condition (at manager’s discretion) within 30 days of purchase with the following exceptions: sales on holiday & clearance items are final; installation & delivery charges are non-refundable after service has been performed. All returns must be accompanied by original receipt & original sales ticket.